The Top '44 Deadly, Tactical Sins' Most Frequently Being Committed By Telstra When Subscribers Report Serious Major Network & Computer Billing Software Faults Are:

1. Fault complaints to Telstra by subscriber's customers are neglected.

2. Fault complaints to Telstra's faults department by business subscribers' representatives are deliberately not logged or are deliberately not pursued, unless Telstra staff are available at the time of the complaint being made, to be act to locate and rectify the fault.

3. Telstra employees destroy fault reports if they were logged.

4. Telstra employees lie by denying a fault existed to falsely deny liability.

5. Telstra employees are trained to isolate you, by falsely saying you are the only one that complained or is experiencing what you are complaining of.

6. When Telstra's exchange technicians find and fix your Fault, Telstra's Major Disputes Unit get Telstra employees to then lie and say 'no was fault found'

7. Telstra say you are the only one who complained.

8. Telstra do a 'phantom' or 'bogus' technical test on your line the day after the fault was fixed to obtain a records saying 'No Fault Found'.

9. Then Telstra say you were mistaken, we tested your line and no fault was found.

10. If you ask Telstra for compensation or damages, their staff lie and verbally say to you, that they accept liability and tell you not to pay any bills until your accountant and Telstra's accountants each agree on your final quantum of damage over the next 12 or 18 months, saying then they we will deduct the accrued account of what they owe you in damages and that they will then pay you the difference. But these lies are just Telstra's dishonest lawyers using tactical lies to create an alleged accrued debt. Told to obtain your trust and to make you believe them so that you don't bother doing any FOI searches or instigating any legal action. Also told to ensure you don't put the funds away for the accruing amount based on their word, they wait six odd months or so, then they write denying liability and then give you 7 days to pay the accrued amounts in full. If not paid within the 7 days they cut off all your services for non-payment. Telstra's

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deceitful tactics are used to defraud and to turn the claimant into being seen as the
alleged villain and to camouflage your damages claim by there falsely alleged debt
claims. Telstra's lawyers do this to unreasonably prevent you being able to earn a
living by not having your dependant and relied on past well-advertised services to
remain being connected to your businesses.

11. Telstra employees destroy your businesses cash flows to prevent you having the funds to sue them or Telstra for damages.

12. Telstra employees conspire with third parties and or with your competitors and opponents to defame and destroy your reputation and business.

13. If you threaten to sue corrupt Telstra staff, they falsify records and falsely assert that you were abusive or that you threatened to assault or injure them, instead of saying you reserved your legal right to sue them personally and to sue Telstra for their use of unconscionable tactics, lies, deceit and industrial boycotting and sabotage of your businesses ability to conduct it's business.

14. Telstra employees and or their retained outside firms destroy records.

15. Telstra employees fabricate internal E-mails and correspondences to defame and injure fault complainant's reputations.

16. Telstra employees alter computer-billing records to hide the truth.

17. Telstra employees are trained to alter dates and falsify records.

18. Telstra deliberately change bills to be billed to wrong identities to prevent all independent legal identities having any access to any telecommunication services if they in any way are associated with the original fault complaint.

19. Telstra charge bills to individual fault complainants representatives instead of to the firm or company that the individual works for.

20. Telstra's board condone employee's who have gross conflicts of interests remain employed to cause injury to the complainant and to pervert the course of justice.

21. Telstra unlawfully use the Mental Health Act to crush fault complainants.

22. Telstra commit perjury in the Courts and under oath.

23. Telstra pay Senior Counsel and Retained Law firms to lie and mislead the Courts

24. Telstra conspire with the complaints competitors to defame and injure.

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25. Telstra lie and control the Telecommunication Industry Ombudsman Limited (TIO Ltd) office, to reduce liabilities and to obtain your evidence via the TIO Ltd, and to prevent having a method of discovery to the complainant and to prevent any allegations by them being legally tested as nothing is under oath and provision there is no for cross examination to test their defense.

26. The TIO Ltd is nothing less than a fraudulent scam set up to avoid a Full Senate Enquiry. The TIO Ltd is a Telstra majority funded and controlled tactical shame!

27. Telstra use the TIO Ltd to ensure complaints are not escalated from enquiry's into complaints for up to 12 months when a major faults is complaint is lodged with the TIO Ltd by the complainant, this tactic of the TIO Ltd lawyer run company is to allow Telstra to have the time to claim spurious legal and professional privilege over your Telstra held records and to alter or destroy records, then Telstra do not have to even discover these relevant records to even the TIO Ltd once escalated to a complaint by the TIO Ltd or subsequently they are not then discoverable to the complainant (the damaged party) if the complainant declines to accept the TIO Ltd blatantly erred determination and decides sue in Telstra in Court after being advised to do so by the Minister for telecommunications office, you then do so
without knowing that you do not have any access to your Telstra lawyer held
records to be able to prove your claim. Yes after being screwed by a corruptly
implemented TIO Ltd's orchestrated Telstra designed tactical scam.

28. If you finally do an FOI search on the Minister's office, and when you do finally
get some FOI documents released you, then you will probably find that the
Minister's office knew that the TIO Ltd was going to knock back your fault claim
some three months before the alleged TIO Ltd determination was made.

29. If you then do an FOI search on Telstra and after you finally get a few of your
requested documents, you will probably find that Telstra's less than ethical lawyer
handling your claim, also knew the TIO Ltd was going to knock back your fault
claim some three months before the alleged TIO Ltd determination was made.

30. The TIO Ltd delay scams are also used as tactical ploys to also prevent Telstra then having to fully comply with the Freedom Of Information Act (FOI Act).

31. The TIO Ltd scams also coincidently are used to assist the Minister's office to have time create spurious claims of professional legal privilege so as he need not to fully comply with the FOI Act.

32. The FOI Act was set up under administrative law to reduce and help expose rorts and corruption, but the TIO Ltd was set up to assists Telstra to circumvent your FOI rights to obtain your records and files being held by Telstra.

33. Telstra employees lie to the TIO Ltd as nothing is under oath.
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34. Telstra withhold FOI discovery using spurious worded refusals that are lies.

35. Telstra deliberately withhold documents and records in Court discovery.

36. Telstra deliberately edit and alter records or blank out relevant information before discovering the parts of the document or record.

37. Telstra blank out and alter records and only provide parts of documents when discovered under the FOI Act to conceal the truth and to pervert the course of justice.

38. Telstra use 'White Page' and 'Yellow Page' directory, subsidiary company staff to cause complainants and their businesses further undue harassment, intimidation, boycotting and undue injury and damage to assist Telstra to totally destroy any major systemic fault complainants life and livelihoods.

39. Telstra employees lie to the Minister.

40. Telstra employees lie to the Senate.

41. Telstra employees lie to their directors.

42. Telstra employees lie to their shareholders.

43. Telstra use conflicts of interest legal advisory firms in Telstra floats to conceal the true potential liabilities of Telstra to prevent any fully informed investment decisions being able to be made, as do the Commonwealth Government.

44. Telstra have and put law firms on retainers to prevent them acting for a fault complaints, they have the best part of the top 50 law firms on retainers to do so.

Why do Telstra do these things?

To conceal the true defective state and limitations of their network and of their computer billing systems, to conceal their true potential liabilities in replacing their Australia Wide out dated overloaded old network and exchange equipment and to conceal their true potential damages liabilities to prevent their investors being able to make any fully informed investment decisions and to create rubbery untested profits, that are inflated by concealing these serious matters to obtain higher share prices in floats and to allow it's directors to reap performance bonuses after privatization, before they bail out from the sinking ship.

REF: Top 44 Deadly Sins of Telstra.